(effective July 1, 2011)

General Information

Avesse takes your privacy seriously. Please read the following information to learn more our privacy practices.

  • This policy covers what personally identifiable information Avesse collects and how it is treated. Personally identifiable information is information that can be used to identify visitors to the http://www.avesse.com Web Site. This information may be limited to an IP address or extend to personally identifiable information such as your name, address, email address, or phone number.
  • This policy only applies to http://www.avesse.com and does not extend to the practices of other Web Sites that we may link to, companies that we do not own or control, or to people that we do not employ or manage.

Contact Information

We invite you to contact us if you have questions about this privacy policy. Our Internet address is located at http://www.avesse.com

Dispute Resolution

Avesse is committed to resolving any dispute you may have regarding our privacy policy quickly and efficiently. Disputes will be handled by our customer service representative. Our customer service will promptly correct any errors.

Information Collection

When visiting Web Sites certain information about you and your computer can sometimes be collected. This section explains what information Avesse collects, and how it is used.

Information Collected - What information do we collect and why?

We collect the following identifiable information about our visitors:

  • user.name   (optional)
  • user.home-info.online.email   (optional)
  • user.home-info.postal   (optional)
  • user.home-info.telecom.telephone   (optional)
  • user.bdate   (optional)
  • user.gender   (optional)
  • user.employer   (optional)
  • user.department   (optional)
  • user.jobtitle   (optional)
  • user.business-info.postal   (optional)
  • user.business-info.telecom.telephone   (optional)
  • user.business-info.online.email   (optional)
  • thirdparty.name   (optional)
  • thirdparty.home-info.online.email   (optional)
  • thirdparty.home-info.postal   (optional)
  • thirdparty.home-info.telecom.telephone   (optional)
  • thirdparty.bdate   (optional)
  • thirdparty.gender   (optional)
  • thirdparty.employer   (optional)
  • thirdparty.department   (optional)
  • thirdparty.jobtitle   (optional)
  • thirdparty.business-info.postal   (optional)
  • thirdparty.business-info.telecom.telephone   (optional)
  • thirdparty.business-info.online.email   (optional)
  • dynamic.clickstream
  • dynamic.http
  • dynamic.clientevents
  • dynamic.searchtext
  • dynamic.interactionrecord
  • dynamic.cookies
  • dynamic.miscdata

We collect identifiable information for the following reasons:

  • Completion and Support of Current Activity
  • Web Site and System Administration
  • Research and Development
  • One-time Tailoring
  • Pseudonymous Analysis
  • Pseudonymous Decision
  • Individual Analysis
  • Individual Decision
  • Contacting Visitors for Marketing of Services or Products
  • Historical Preservation
  • Contacting Visitors for Marketing of Services or Products Via Telephone

A. Overview
Avesse.com and related network of websites is owned and operated by Avesse  (for convenience in this Privacy Policy collectively referred to as "Avesse"). You can access this Site via our Web site at www.avesse.com.

This Privacy Policy applies to information collected from users who access or transact business or exchange information via our websites.

The purpose of this Privacy Policy is to inform you of the following:  

  • What kind of information does Avesse collect about you?
  • How will the information that Avesse collects be used?
  • With whom does Avesse share the information it collects about you?
  • What are the opt-out choices Avesse provides you with regarding the collection, use, and distribution of your information?
  • What security procedures does Avesse use to protect against the loss, misuse, or alteration of information collected by the company?
  • How long does Avesse retain information about me?
  • How can I access the information Avesse has about me or correct it?
  • Notification of Changes

Avesse takes the privacy of your personal information very seriously and will use your information only in accordance with the terms of this Privacy Policy. Avesse will not sell or rent your personal information to third parties. However, as described in more detail in Section B.4 below, there are limited circumstances when some of your personal information will be shared with third parties, under certain restrictions.

This Privacy Policy is incorporated into and subject to the Avesse Terms of Site. By using the Avesse Web site you are agreeing to the Avesse's Terms of Site and providing your express consent to the use and disclosure of information you provide to Avesse as described in this Privacy Policy.

B. Answers to Specific Questions

1. What kind of information does Avesse collect about you?

a. User ID
Whenever you use the Avesse Site, we assign a unique number to your computer ("User ID"). The User ID is linked to information about your use of the Site generally, including the searches you perform and the times you choose to click on, and purchase, items searched. The User ID you are assigned is not linked to any personal information and you remain anonymous to the Avesse Site.

b. Server Logs
If you access and use the Site our Web server collects and logs certain standard information about your visit, like the pages you view, the links you click on, and other actions you take when using the Site. We also collect and log certain standard information that your browser communicates to every Web site you visit such as your IP address, the type of browser you are using, and the Web site you came from when you linked to the Avesse Web site.

c. Cookies
"Cookies" are small files of data that reside on your computer and allow us to recognize you as a user of the Site if you return to the Avesse Web site using the same computer and browser. Avesse uses cookies in several ways. A user ID cookie will be used to track your use of the Site. This cookie is persistent and will remain with your browser unless you clear your saved cookies. We place other cookies on your computer to track your use of the Site, and to ensure that any information delivered is relevant to you. Various additional temporary session cookies are used each time you access the Site. These only remain on your computer until you close your browser (typically when you next log off). Avesse uses cookies to store information on your computer in order to save you time and effort by eliminating the need to repeatedly enter the same information.

Although browsers typically are pre-configured to accept cookies, you can set your browser to decline cookies or to notify you when they are sent to you by following the relevant instructions that come with your browser software. If you choose to decline cookies, you may not be able to use certain features of the Site that depend on cookies to function properly. You can delete cookies at any time by following the relevant instructions in your browser software.

Avesse has relationships with third-parties who serve the advertisements you see when you visit our Site. These companies may use certain information about your visit to the Site in order to provide advertisements about goods and other Sites that may be of interest to you. The information used in this process is not personally-identifiable to our ad server. In the course of serving ads on our Site, these third-parties may place or recognize a unique "cookie" on your browser.

d. Itinerary and Transaction Information
We also collect information that you input as part of performing searches using the Site. When you choose to purchase a product or service after learning about the product on the Site, in some cases the Site may  automatically redirect you to the Web site of the relevant supplier, who will collect and process your payment details. We monitor your activity on the supplier's Web site and we may collect information about your booking or purchased item (such as name, dates of travel, products or services purchased, travel origination and destination, and payment information; but not credit card information). This information will be linked to your user ID. YOU SHOULD READ THE PRIVACY POLICIES ON EACH SUPPLIER'S WEB SITE YOU ACCESS. WE ARE NOT RESPONSIBLE FOR THEIR USE OF THE PERSONAL INFORMATION YOU SUPPLY TO THEM.

In some cases, however, Avesse will collect the payment information, including credit card numbers, from you on behalf of the relevant supplier and pass this information on to the supplier so you can book the reservation. Avesse uses SSL (Secure Socket Layer) and/or TLS (Transport Layer Security) or other secure encryption when transmitting any and all payment information from Avesse to suppliers via the Internet. Anytime you submit credit card information to Avesse it will be SSL or TLS encrypted. Other than the transmission of your credit card information to the travel provider with which you are booking your reservation and/or to the payment processing gateway, Avesse does not use your credit card number and does not retain or share your card number with anyone.

e. Customer Support Information
If you correspond with us in any manner and for any purpose (e.g. e-mails to customer support), we retain such information in order to evaluate and improve our Site and quality of customer support.

f. Personal Information You Submit
You are always able to use the Avesse Site without providing us with any personally identifable information.

2. How will the information that Avesse collects be used?
We use the information that we collect from you in order to:

  • provide you with our Site including, without limitation, to personalize and customize the information that we display to you;
  • improve the Site and to develop new products and Sites that would interest you;
  • activate searches on your behalf and to facilitate transactions on your behalf; 
  • ensure that we are compensated by our partners;  
  • contact you;  
  • conduct research; and  
  • generate anonymous reports for internal use and for our external partners.  

We also use this information in aggregate form to better understand what purchases users want to make and help provide better offers and a more effective Site. We may also develop aggregate - but not individual - reports for our partners. An example of a summary report might be "500 users booked exclusive experiences to a specific destination during the month of November."

3. With whom does Avesse share the information it collects about you?
Avesse does not rent, sell, disclose or share your personal information with any third parties, except in the following limited circumstances:

a. When we have your consent. 

b. We provide certain information that we collect to merchants from whom you purchase products and services and travel suppliers with whom you decide to book your travel in order to facilitate your purchases. They will use it to complete your purchases, provide services, book your reservations and process payments (which may involve your information being processed by third parties involved in the payment authentication process). WE ARE NOT RESPONSIBLE FOR USE OF YOUR DATA BY ANY MERCHANT, TRAVEL PROVIDER OR ANY SUCH THIRD PARTIES.

c. We disclose information when required by law or judicial authority (e.g. to respond to subpoenas, court orders, or legal process, or to protect our legal rights or defend against legal claims). 

d. We may access and/or disclose your personal information if we believe such action is necessary to:i (i) comply with the law or legal process; (ii) protect and defend the rights or property of Avesse (including the enforcement of our agreements); or (iii) act in urgent circumstances to protect the personal safety of our users or members of the public.

e. We disclose such information in order to enforce or investigate potential violations of our Terms of Site, or to prevent or take action regarding illegal activities.

f. If Avesse is ever merged with another company, or if Avesse buys, sells or reorganizes some or all part(s) of its business, parties involved in such a transaction would gain access to the information that Avesse has collected over time. Such third parties would be required, however, to adhere to the provisions of this Privacy Policy until such time as it was amended in accordance with the process for modification set forth herein.

g. We share trend and aggregate information with our partners for business purposes and with other third parties for marketing purposes. We might disclose, for example, that a certain percentage of our users list their home airport as San Francisco. However, this aggregated information is in no way traceable to any specific personal information.

4. What are the opt-out choices Avesse provides you with regarding the collection, use, and distribution of your information?

If you choose to provide personal information to Avesse, you may change or delete your preferences at anytime.

If you signed up to received any of the Avesse e-mail newsletters and no longer wish to receive them, you can unsubscribe by clicking the "unsubscribe" link on one of the e-mails you receive or by visiting the Avesse Newsletters section on the Avesse Web site.

5. What security procedures does Avesse use to protect against the loss, misuse, or alteration of information it collects?

Avesse maintains a variety of industry-standard physical, electronic, and procedural safeguards to protect personal information about you. We store the personal information you provide on computer systems access to which is limited and which are located in industry-standard secured facilities. We operate secure data networks protected by industry-standard firewall and password protection systems. Our internal security and privacy policies are periodically reviewed and enhanced as necessary. Only those employees and Avesse contractors who need to access your personal information in order to provide you with Avesse products and Sites have access to personal information about.

Avesse uses SSL and or TLS encryption when transmitting payment information.

While Avesse takes reasonable steps to secure your personal information, no information storage system is fault-proof particularly when it involves data that is transmitted over the Internet. If Avesse's security systems are breached, Avesse may attempt to notify you electronically and, by using the Site and/or providing personal information to us, you agree that we can notify you electronically either by sending a notice to the e-mail address you have supplied or by posting a notice on the Avesse Web site.

6. How long does Avesse retain information about me?

Avesse will retain information from which it is possible to identify you for a reasonable time bearing in mind the possibility of your re-using the Site. If you would like your information to be deleted at any time you should contact us using the details set out in Section 9 below.

7. How can you access the information Avesse has about you or correct it?

If you would like to change or update preferences or e-mail newsletter subscriptions please follow the instructions described in Section 5 above. We are committed to providing you with reasonable access to the information we have about you and reasonably assisting you in managing the personal information you share with us. Avesse has appointed a privacy officer who is responsible for assisting you with any and all privacy-related issues and questions that you may have.

Further information about Avesse is available at About Avesse

C. Notification of Changes to this Privacy Policy

Because our business and Sites are changing and improving all the time, in the future we may find it necessary to make changes to this Privacy Policy. If we make any material changes to this Privacy Policy we will post a notice on our Site to that effect. Any such changes will become effective 30 days after we have posted them and your subsequent use of the Site and/or the Web site will signify your consent to the changes. We encourage you to review our Privacy Policy whenever you visit the Avesse Web site.

Information Recipients

Who has access to the information collected?

  • Ourselves and/or our entities acting as our agents or entities for which we are acting as an agent.
  • Delivery services possibly following different practices.
  • Legal entities following our practices.
  • Legal entities following different practices.
  • Unrelated third parties.
  • Public Fora.

Information Retention

How long is this information retained?

  • We do not have a retention policy for this area of the Web Site.